Frequently Asked Questions
What leasing options are available?
1,2,3,6,9, & 12 months
When is rent due and how can I make my rent payment?
Rent is due on the 1st of the month. A grace period extends through the 5th with no late fees. Rent can be paid by check, money order or through the online portal.
What utilities are included in the rent?
Water, sewer, trash, & pest control are included in the monthly rent.
What costs are not included in the rent?
The expenses for electricity through Lafayette Utilities System and gas through Sub Meter One are not included in the rent. The monthly gas bill is based on the square footage of your apartment and the price of natural gas and is not based on usage. Cable and internet are also not included in your rent.
What are the qualifications - income, credit history checks, criminal history, rental history, etc.
All occupants must provide proof of income of 3x the amount of the monthly rent. Applicant(s) must have satisfactory credit history that will be obtained from credit reporting agency.Criminal backgrounds are checked on all applicants and could result in application being denied. Verifiable postive residency history for any previous rental verifications.
Can I apply online?
Yes, through our website.
What fees/deposits are due upon applying? Moving in?
$50 non-refundable application fee per applicant 18 years or older. There's a $300-$500 security deposit due within 72 hours of application approval. At move in, the prorated rent will be due , electricity deposit and pet fee if applicable.
Do I have to pay first & last month's rent?
No, rent is prorated at move in.
Is there a late fee for overdue payments? Is there a grace period?
Yes, if rent is not paid by the 5th, a $25 late fee applies, and $5 per day will accrue until full rent is paid. Late fees can total $100.
Is renter's insurance required?
We do not require our residents to obtain renters insurance but highly encourage them to do so.
What utilities are NOT included in the rent?
Electricity, Internet & Cable
What costs are not included in the rent?
Electricity, Internet & Cable
What is the average cost for utilities each month?
Utility costs vary based on usage.
Are corporate rentals available?
Yes, corporate rentals are available
What happens if I need to move out before my lease expires?
If you need to move out before your lease ends, we offer a lease cancellation and additional fees will apply.
What are the hours for the fitness center?
8 am- 10 pm
What are the hours of the Pools?
The pool hours are 8am -10pm
What are the hours of your Leasing Center?
Fall hours are 8:30 am-5:30 pm. Spring hours are 9 am- 6 pm. Saturday hours 10 am-4 pm.
Does this community have a pest control service?
Yes, we provide pest control service.
Do you have free internet/WiFi? (Where is it available?)
We do offer free wifi in our clubhouse.
Do you have cable?
Yes, cable in our clubhouse.
How do I reserve community amenities?
To reserve community amenities, certain fees and guidelines apply. Please contact our office for details.
Are concierge services available?
No we do not offer concierge services.
Are there restrictions for what can be put on balconies or patios?
Yes, there are restrictions on what can be placed on balconies or patios.
What internet service options are available?
What property amenities are included?
Our community offers a variety of amenities, including swimming pools, onsite fitness center and basketball court.
I have a noise complaint. Who do I contact?
Please contact our office at 337-233-4428
I need emergency maintenance. Who do I call?
Please contact our office at 337-233-4428. If the emergency is not during office hours, you will be prompted to speak with the answering service.
What is the parking situation?
Each apartment has one assigned covered parking space. We also have additional parking throughout the community that is not assigned open to visitors and guests. Vehicle count is limited to one vehicle per person listed on the lease. Recreational vehicles such as boats, four wheels and cargo trailers are prohibited without Lessor's written consent.
What is the smoking policy?
No smoking is allowed inside the building including the interior of the Apartment Homes. No smoking is allowed on any balcony to the extent any smoke emanates to adjacent units or becomes a nuisance.
I have a non-emergency maintenance issue. Who do I contact?
Please contact our office at 337-233-4428 or you may submit a maitenance request through your online resident portal.
Do you allow pets? What is the pet policy?
We allow pets which are up to 100 pounds on our first floor, and up to 50 pounds on our second floor. Up to 40" high with a non-refundable pet fee of $300 for your first pet and an additional $200 for your second pet. Maximum of two pets per apartment home. Pets are limited to cats, caged birds and non-aggressive breeds of dogs. (Aggressive breeds include Pit Bulls, Rottweilers, Bull Dogs, and German Shepherds.) No reptiles, rodents, insects or spiders of any kind shall be permitted to be kept as pets.
What is the procedure for moving out?
A wriiten 30 day notice is required by the first of the vacating month. The apartment will be inspected and applicable charges will be assessed.
Is there public transportation nearby?
Yes, there are bus stops for Lafayette Transit within walking distance of our property.
What school district serves the community?
Lafayette Parish is the school district serving Bayou Shadows. We are currently zoned for S.J. Montgomery Elementary School, Lafayette Middle School, & Lafayette High School.
Do apartments have dishwashers?
Yes, each apartment home will have a dishwasher.
Does the apartment come with a microwave?
Yes, each apartment home will have a microwave.
Are stoves gas or electric?
Our stoves are electric
Do kitchen sinks have a garbage disposal?
Yes, kitchen sinks have garbage disposals.
Is there a bathtub or just a shower? Are they together or separate?
Each apartment homes includes a combination bathtub and shower.
What kinds of washer and dryers do in-apartment hookups accommodate?
Our washer and dryer hookups will accommodate a regular side by side washer and dryer set. The hookups for the dryer will accommodate an electric dryer.
What appliances are included in the apartment home?
Apartment homes come fully furnished with a stove/range, dishwasher, and refrigerator. We also offer units with washers and dryers included.
